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Remote Access Support for Your Computer

What is this service used for?

• Troubleshooting (computer running slow, difficulty opening an email attachment, error messages, problems printing)
• Training (using Microsoft Word to create labels, creating an email distribution group, moving pictures from your digital camera)
• Virus and spyware issues (if your computer is heavily infected, it may have to be brought in for repair)

How does it work?

• Call us at (518) 392-6890 to request remote support
• A Technology 4 All technician will give you the 6-digit code to type into the support connection box
• Don't worry - our technician will remain on the phone with you
• You will be prompted to approve the download of software
• You allow the technician control of your desktop
• Sit back, relax and watch your cursor move while our technician does all the work!

Safety

• The support session can only be seen by you and the technician - it does not open your computer to anyone else on the Internet
• Customers can choose to terminate the support session at any time
• The installed software disappears from your computer when the support session is finished
• The technician can not regain access to your computer without you entering a new 6-digit code.

Fees

• $40 for the initial half hour (many problems can be resolved in a half hour)
• $75/hour after the first half hour (billed in half hour increments)

System Requirements

• Microsoft Windows 98, ME, 2000, XP, or Server 2003 (sorry, no Macs at this time)
• A working, broadband Internet connection (DSL, Mid-Hudson Cable, RoadRunner)

Why Use Us?

• We're local and our technicians are in Chatham, NY
• English is our first language (did we mention we're LOCAL?)
• Our technicians are professional and friendly with over 25 years of computer experience